Job Description
Our client is a leading provider of mobile internet optimization solutions that help telecom operators to improve network efficiency, speed and optimize video traffic. They are looking for a Professional Services Engineer with about 5 yrs experience. This is a remote, home office based position.
Responsibilities:
The Professional Services Engineer is a key role in the Professional Services (PS) organization and is responsible for defining, implementing, customizing, integrating, testing, training and handing over to customers a “solution” based on standardized commercialized products and any required 3rd-party components on customer site or remotely
Resolve time critical deployment and production issues
Work according to methods, procedures, tools and policies to ensure high-quality service is delivered to the customers
The Professional Services Engineer is a key role in the Professional Services (PS) organization and is responsible for defining, implementing, customizing, integrating, testing, training and handing over to customers a “solution” based on standardized commercialized products and any required 3rd-party components on customer site or remotely
Resolve time critical deployment and production issues
Work according to methods, procedures, tools and policies to ensure high-quality service is delivered to the customers
Requirements:
Experience with customer facing activities in an international environment
Knowledgeable in customer support processes, tooling and troubleshooting
Knowledge in networking: TCP/IP, switching, routing – Must
Experience with Linux/Unix based systems – Must
Experience with VM environments, NFV and KVM – Must
Experience in the mobile and Telco markets (working with telco providers) – Must
Experience with Cisco equipment, holding relevant certificates (CCNA, CCNP, CCIE, CCDE, etc.) – advantage
Experience with load balancers – advantage
Knowledge in mobile web application – advantage
Excellent communications skills in English (read and write)
Ability to work independently and as part of a team
BSc/BA degree or equivalent work experience
5+ years’ experience as a Field Support / PS Engineer, Customer Service Engineer
International work experience and cultural awareness an advantage
Travel to customer sites according to the needs – up to 30%
Knowledgeable in customer support processes, tooling and troubleshooting
Knowledge in networking: TCP/IP, switching, routing – Must
Experience with Linux/Unix based systems – Must
Experience with VM environments, NFV and KVM – Must
Experience in the mobile and Telco markets (working with telco providers) – Must
Experience with Cisco equipment, holding relevant certificates (CCNA, CCNP, CCIE, CCDE, etc.) – advantage
Experience with load balancers – advantage
Knowledge in mobile web application – advantage
Excellent communications skills in English (read and write)
Ability to work independently and as part of a team
BSc/BA degree or equivalent work experience
5+ years’ experience as a Field Support / PS Engineer, Customer Service Engineer
International work experience and cultural awareness an advantage
Travel to customer sites according to the needs – up to 30%