Job Description
Our client is a global leader in public safety technology building omnichannel emergency service communications solutions. Following its growth across the Americas, the company is about to launch in the UK.
The Presales role will be responsible for managing a group of activities that combines both technical and Sales & business operations capabilities. This individual will assist the UK VP in maintaining relationships with customers and business operations/development and work with our technical, product and engineering team for the purpose of understanding the product at a technical level and development of new products. This individual should be comfortable working in a technical environment and will be required to explain the product and the requirements for integrating with UK clients, following training from the global team.
Position Requirements:
1) At least 4 years of experience in a similar position, working with complex SaaS products (preferably in a fast-paced and ambitious work environment).
2) A degree or professional qualification is desirable, particularly in Software Engineering / Communication Engineering/ Electrical Engineering. 3) Alternatively a record of experience that demonstrates capability and credibility at a comparable level.
3) Proven technical knowledge in IP networking.
4) Architecture knowledge in Cloud services
5) Experience in managing the sales process, technical and commercial view, building proposals, response to tenders and project implementations.
6) Ability to present complex technical information to non-technical audiences
7) An understanding of government data management, accreditation, and assurance- a big advantage
8) Strong customer-facing approach & presentation skills. Excellent communication skills.
10) A Team player, self-motivated and able to technically lead a project throughout its lifecycle.
11) Background in blue light/ Public Safety- a big advantage
12) Architecture knowledge in Cisco collaboration- a big advantage
Responsibilities:
Client liaison and Pre-sale support (80%):
In-depth knowledge of company products, technology, and value proposition.
Understanding customer needs and requirements across the emergency services and translate them into the best solution that addresses their needs.
Own the response to RFIs and RFPs process
Prepare and deliver technical presentations explaining products and functionality.
Identify potential business opportunities with existing and new customers
Work closely with technical development and architecture teams to translate business needs into effective solutions
Supporting the implementation of pilots and conducting product demos.
Manage and assist in the development and revisions of training materials and onboarding tools
Providing professional training and mentoring for partners
Inform and instruct users on new products, features, and best practices.
Manage and assist in the development and revisions of training and onboarding materials.
Attending public safety and government technology events, such as conferences
Providing professional training and mentoring for partners
Business Processes (20%):
Be the right hand of the UK VP and help to build company best practices and procedures
Assist in building operational capability in the UK and Europe