Job Description
Our client is a fast-growing startup in the space of cloud storage. This is a customer-facing role where you will work to solve product and network problems of low to high complexity. You must be able to effectively utilize complex lab setups to duplicate and solve problems.
Please apply here if you fit the below requirements:
Requirements:
- 13+ years of technical support experience, exp with storage software a distinct advantage
- 1+ years experience with SQL and database administration
- Technical BA/BSc degree or equivalent combination of education and experience in a computer technology field
- Solid knowledge of internet protocols such as TCP/IP, HTTP, SSH, and DNS
- Proven ability to use diagnostic tools such as packets sniffer, ping, nslookup- A must
- Good Windows (including servers), Mac & Linux admin skills and troubleshooting ability- A must
Responsibilities:
- Help customers solve technical issues and properly set up their storage software products
- Answer questions from existing and prospective customers about the features and capabilities of storage software products
- Analyze customer’s problems by using remote access, debug files, network captures and more
- Recreate customer’s symptoms at test lab and assist in troubleshooting and resolving product bugs
- Follow up on customer cases/ tickets through CRM
- Write customer-facing technical documentation for the knowledge base and website