Customer Success Manager EMEA - Enterprise Software, France

 

Chronos Consulting's (www.chronosconsulting.com) client is a global leader in software testing Saas.
 
 Success Managers are responsible for managing all technical aspects of a company’s relationship with its existing customers. They work closely with the Customer development teams to ensure ongoing revenue stream from existing customers and increase sales to existing customers. By providing top-quality technical services after a sale, Customer Success Managers help to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers.
 
Key Responsibilities
 
• Accountability for ongoing value delivered successful implementation, through upsell/cross-sell activities
• Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices
• Trusted advisor. Build strong and positive relationships with clients at various levels 
• Act as the voice of customer within the company 
• Actively play a part in ensuring financial targets are reached 
 
Required skills and expertise:
•At least 3 years of experience as a customer success manager \technical account manager for enterprise software or project manager for ERP projects
•Excellent verbal and written skills with strong communication, presentation and interpersonal skills with proven experience in a direct client-facing role
•Ability to handle high-pace sales processes and management of multiple customer accounts
•Experience in SAP or Oracle software enterprise testing- Major advantage
•Customer service and technical support abilities, strong analytical and problem solving skills, a high level of professionalism, with the ability to multi-task, strong attention to detail and self-motivation.
•Business orientation and analytical thinking.
•The ability to work in a dynamic, cross-functional, team-based environment
•Fluent English and Spanish
 
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