Senior Operations Manager USA (Business Services)

Based: Cincinnati, Ohio
 
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Senior Operations Manager USA ( Business Services) 
 
 
The Company:
 
Chronos Consulting's client is an international leading inspection, verification, testing and certification company. This Operations role will support the Commercial  Automotive sector to ensure customer satisfaction, optimize revenue and profitability due to positioning for rapid growth and expansion.
 
 
The Role:
 
Reporting to the VP based in Cincinnati, you will be responsible for:
 
  • Driving profitability of the commercial automotive business
  • Directing and managing Inspector Managers and Inspector Training groups ( 300 employees located across 50 states)
  • Overseeing the staffing and dispatching of inspectors to maximize utilization, revenue and profit.
  • Redesigning internal processes and recommend and drive improvements and Best Practices to ensure improved productivity, quality and control of operational costs
  • Collaborating with the Key Account Management team and Customer Service to ensure customer satisfaction
  • Assisting in development of new programs and upgraded programs to customers 
  • Taking the initiative to seek new solutions and focus on continuous improvements to quality, productivity, employee satisfaction / retention and employee safety
        
 
 
The Requirements:
 
  • Bachelor degree plus minimum 7 + years managing teams in a complex, multi-functional environment 
  • Experience in an environment providing  outsourced services from the customer
  • Experience directing and developing a team of managers
  • Ideally directing a national network of virtual, except and nonexempt inspectors or technicians 
  • Operations management and work planning/scheduling experience
  • Utilization of work planning systems
  • Project Management and Financial/P&L background 
  • Logical system approach to problem solving and strong communication skills
  • LEAN/ Six Sigma experience a plus