Retail Pubs Assistant Manager Liverpool

 

Retail Pubs Assistant Manager -

salary £18,750 to £22,750 - Liverpool

STRUCTURE
LINE MANAGEMENT
MISSION & PURPOSE
The mission and purpose of the Retail Pubs Assistant Manager role is as follows:
To assist the General Manager to lead a team of site staff, focusing on the delivery of operational excellence in every aspect of the business including people, customer, sales and profit. To make connections with people, motivating and inspiring them to achieve results. To strive to meet site profitability targets through the site team driving a sales culture and the achievement of required operational efficiencies. To assist the General Manager to develop talent and future succession amongst the site team to support current operational requirements and the future growth agenda. To actively seek customer and competitor insight in order to support decision making and the development of the brand proposition. To effectively demonstrate a self-confident, extroverted style that can enliven, engage and positively impact individuals and groups. To create a coaching, supportive environment where team engagement is seen as central to driving results.

KEY RESPONSIBILITIES & DELIVERABLES
People Working with the General Manager to maintain a fully resourced team in the site, through effective talent and succession planning and including high quality recruitment. Driving towards results by enrolling the commitment and buy-in of others in order to achieve ongoing business objectives and achieve continuous improvement in knowledge, quality and service delivery. Ensure company training programmes and compliance requirements are fully implemented including the thorough induction of whole site team. Assist, support and deliver FLOW within the site. Ensure regular feedback and information is provided to the site team including team meetings, coaching and mentoring and regular cascades of company information. Maintain a “high performance culture” within the site team through motivational leadership, effective performance management, communication and coaching. Oversee the implementation of HR policies and procedures at site level which comply with the Company’s statutory obligations. Ensure best practice is shared within the site ensuring all talent and skills are maximised. Build effective and proactive relationships with your support centre teams, sharing knowledge and ideas as well as seeking feedback as required. Financial Planning & Management Identify opportunities and suggest strategies to drive sales. Review and understand the P&L for your site to assist the General Manager deliver profitable sales growth. Ensure labour costs, cash control, consumable spend and margins on food and drink is compliant with business expectations. Operational Planning & Management Ensure that you are conversant and compliant with the usage of the systems within the business. Responsible for all accounting procedures and cash handling for the site, ensuring accounts records are completed accurately in a timely manner and income is kept secure and banked appropriately in the absence of the General Manager. Responsible for maintaining appropriate stock levels within the site whilst keeping on site stock secure and accounted for as per operational requirements in the absence of the General Manager. Deliver consistent operational excellence and brand standards within your site in the management and delivery of internal and external products and services. Clear and efficient communication, sharing and cascading information in a timely manner, explaining not just the “what” but also the “how” and “why” benefits of activities and processes. Maintain awareness of the local market place and competitors. Resolve customer complaints, identify and implement appropriate actions to prevent recurrence. Ensure all legal requirements are met for our customers and teams. Ensure a high quality environment is maintained through both cleanliness and timely repairs. Ensure compliance with all aspects of Health & Safety and Food Safety, highlighting any immediate or on going risk and taking appropriate action. Product Quality & Development Drive food and drink quality and offer through a sound, effective understanding of food production along with regular quality checks, feedback and coaching. Keep up to date with industry news, local and national trends as well as the developing propositions of competitors. Embrace change and assist with additional projects such a menu launches, seasonal activity and refurbishment works that will continually develop the business.

PERSON SPECIFICATION & BEHAVIOURS
Demonstrable passion, enthusiasm and determination for achieving business objectives and the drive to deliver results with a sense of urgency in a fast paced environment. Able to multi task and manage a variety of activities occurring simultaneously. A motivated and motivating team builder, engaging the commitment of the team. Operate a collaborative approach by adopting a persuasive “selling” rather than “telling” style of leadership. Sustain optimism, drive and emotional resilience in the face of short term problems and set backs Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm. Commercially astute and confident in understanding P&L reports. Ability to take a broad based view of issues and events and possesses an understanding of their longer-term impact or wider implications. Ability to understand, quickly react and motivate others to adapt to the changing organisation environment. Self-aware, understands own and others strengths and development areas. Sound judgement skills around operational focus and people.
EXPERIENCE, EDUCATION, TYPICALLY
Previous management or supervisory experience, preferably within the licensed trade.
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