Retail Pubs General Manager Yorkshire, UK



Salary £23,000 to £30,000

The mission and purpose of the Retail Pubs General Manager role is as follows 
 To lead a team of site staff, focusing on the delivery of operational excellence in every aspect of the business including people, customer, sales and profit.  To make connections with people, motivating and inspiring them to achieve results.  To deliver site profitability targets through the site team driving a sales culture and the achievement of required operational efficiencies.  To develop talent and future succession amongst the site team to support current operational requirements and the future growth agenda.  To actively seek customer and competitor insight in order to support decision making and the development of the brand proposition.  To effectively demonstrate inspiring, motivational leadership by embracing the core values and behaviours of the business.  To create a coaching, supportive environment where team engagement is seen as central to driving results.
 Responsible for maintaining a fully resourced team in your site, through effective talent and succession planning and including high quality recruitment.  Driving towards results by enrolling the commitment and buy-in of others in order to achieve ongoing business objectives and achieve continuous improvement in knowledge, quality and service delivery.  Ensure company training programmes and compliance requirements are fully implemented including the thorough induction of whole site team.  Assist, support and deliver FLOW within your site.  Ensure regular feedback and information is provided to your whole team including regular 1:1’s, team meetings, coaching and mentoring and regular cascades of company information.  Build and maintain a “high performance culture” within your team through inspirational leadership, effective performance management, communication and coaching.  Responsible for the implementation of HR policies and procedures at site level which comply with the Company’s statutory obligations.  Ensure best practice is shared within your site ensuring all talent and skills are maximised.  Build effective and proactive relationships with your support centre teams, sharing knowledge and ideas as well as seeking feedback as required.
Financial Planning & Management
 Identify opportunities and suggest strategies to drive sales in your site.  Assist your Business Development Manager to develop an annual business plan that drives profitable sales for your site.  Manage the P&L for your site to deliver profitable sales growth.  Ensure labour costs, cash control, consumable spend and margins on food and drink is compliant with business expectations. Balance any promotional activity with cost implication.
Operational Planning & Management
 Ensure that you are conversant and compliant with the usage of the systems within the business. 
 Responsible for all accounting procedures and cash handling for the site, ensuring accounts records are completed accurately in a timely manner and income is kept secure and banked appropriately.  Responsible for maintaining appropriate stock levels within the site whilst keeping on site stock secure and accounted for as per operational requirements.  Deliver consistent operational excellence and brand standards within your site in the management and delivery of internal and external products and services.  Clear and efficient communication, sharing and cascading information in a timely manner, explaining not just the “what” but also the “how” and “why” benefits of activities and processes.  Maintain awareness of the local market place and competitors.  Resolve customer complaints, identify and implement appropriate actions to prevent recurrence.  Ensure all legal requirements are met for our customers and teams.  Ensure a high quality environment is maintained through both cleanliness and timely repairs.  Ensure compliance with all aspects of Health & Safety and Food Safety, highlighting any immediate or on going risk and taking appropriate action.  Maintain cellar equipment in line with property teams, dealing efficiently with any enquiries, training or install programs where required.
Product Quality & Development
 Drive food and drink quality and offer through a sound, effective understanding of food production along with regular quality checks, feedback and coaching.  Keep up to date with industry news, local and national trends as well as the developing propositions of competitors.  Embrace change and assist with additional projects such a menu launches, seasonal activity and refurbishment works that will continually develop the business.

 Demonstrable passion, enthusiasm and determination for achieving business objectives and the drive to deliver results with a sense of urgency in a fast paced environment.  Able to multi task and manage a variety of activities occurring simultaneously.  Able to inspire and motivate others, engaging the commitment of your team.  Operate a collaborative approach by adopting a persuasive “selling” rather than “telling” style of leadership.  Sustain optimism, drive and emotional resilience in the face of short term problems and set backs  Excellent capacity to build and maintain relationships externally and internally within the business.  An impactful communicator who is extroverted, warm, enthusiastic and empathetic.  Commercially astute and confident in understanding financial information. Able to interpret data and information to provide focus and drive action.  Ability to take a broad based view of issues and events and possesses an understanding of their longer-term impact or wider implications.  Ability to influence or persuade others to gain acceptance, agreement or commitment to new ideas and approaches.  Self aware, understands own and others strengths and development areas.  Sound judgement skills around operational focus and people.
TYPICALLY  Must have the BII National Certificate for Personal Licence holder or equivalent and be a Personal Licence holder.  Previous demonstrable experience within the licensed trade. 
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