Mobile Internet Field Support Engineer Washington DC

 

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.
 
Responsibilities:
 
Responsible for the deployment and technical support of solutions on customer site, or by technical mentoring of partners remotely.
Handle incidents, problems and improvements for the ongoing technical SLA support on site or remotely, according to need.
Resolve time critical deployment and production issues.
 
 
Requirements:
Experience as a customer facing FSE 
Knowledgeable in customer support processes, tooling and troubleshooting.
Knowledge in networking: TCP/IP, switching, routing – Must
Experience with Linux/Unix based systems – Must
Experience in the Mobile and Telco markets (working with telco providers, mobile carriers) - Must
Experience with load balancers –advantage
Knowledge in mobile web application - advantage
Ability to work independently and as part of a team
 
 
Qualifications:
 
BSc/BA degree or equivalent work experience.
4+ years’ experience as a Field Support Engineer, Customer Service Engineer
International work experience and cultural awareness an advantage.
 
 
Working Conditions:
 
Travel – up to 50%
 
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