Product Technologist

 

Product Technologist - Cardiff

We have an exciting opportunity to join our team as a Product Technologist!

Job Purpose:

To increase customer satisfaction by implementing and managing a technical/quality strategy for merchandise that delivers safe, fit for purpose products which maximise sales and profit and meets department KPI’s.

KPI’s:

On time product approval, non-conformance levels at DC, level of customer returns (fit/faulty/damaged), product recalls, re-work costs, customer claims.

Key Responsibilities:

Act as a technical ‘centre of excellence’, keeping up to date with technical developments, communicating these to colleagues and providing technical advice and information so that technical innovations can be taken into account during product design and development
Through technical research, interpretation of market information and quality benchmarking with recognised Peacocks competitive set, contribute to product improvements by building initiatives that meet business strategy and customer requirements.
Ensure consistent corporate product sizing is achieved within individual department; work closely with Technical Managers and Technologists in other departments to achieve consistency across the whole product offer.
Proactively participate with trading colleagues in the selection process to ensure the company meets it’s business objectives
In collaboration with buyers and designers, based on concepts, design briefs, bought samples and corporate standards, deliver on time, clear, concise line level product specifications that define technical, legal, safety and manufacturing requirements to ensure that product is fit for purpose and exceeds customer expectations.
Ensure that suppliers are adequately briefed so that they can produce right first time development and pre-production samples which meet all manufacturing, performance and fit requirements
Review submitted development and pre-production samples against original product specification and agree/confirm/sign off manufacturing, performance and fit requirements, as the standard against which bulk production will be measured.
As required provide a detailed technical brief for creative colleagues and attend fitting/photo shoots in order to ensure that products held out for sale on the corporate website are accurately represented, increasing customer satisfaction and minimising returns.
In collaboration with the buyer and merchandiser manage the agreed critical path so that contracted delivery dates are achieved.
Technically audit and sign off proposed manufacturing units against corporate requirements, making recommendations/corrective action plans as appropriate to ensure suitability for production.
Provide returns estimating for online and manage in season returns using reports and systems provided. Resolve all issues and advise product teams and supply base accordingly.
Deputise for the Technical Manager as required, exercising agreed levels of authority.
Ensure that any litigation against the company can be defended.
The above is a broad definition of the job responsibilities. It cannot take into account every aspect of the job and the job holder will be required to have a flexible approach and undertake ad hoc duties as required.

Interested?

Wed love to hear from you!

We provide ongoing training and development to give you the opportunity to progress your career to the next level with a stable and expanding business. We also offer:

·Pension Scheme

·28 days paid holiday per year

·Colleague Discount 
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