Field Engineer, Mobile Data Networks, Singapore


Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.
1) Responsible for the deployment and technical support of solutions on customer site, or by technical mentoring customers, partners remotely.
2) Handle incidents, problems and improvements for the ongoing technical SLA support on-site or remotely, according to need.
3) Resolve time critical deployment and production issues.
4) Travel – up to 50%
1) 3+ yrs experience working as a Field Support Engineer / Customer Service Engineer/equivalent with telco/mobile carrier/ data networks with customer-facing activities in an international environment A MUST
2) Knowledgeable in customer support processes, tooling and troubleshooting A MUST
3) Knowledge in networking: TCP/IP, switching, routing A MUST
4) Experience with Linux/Unix based systems A MUST
5) Excellent communications skills in English A MUST
6) Experience with load balancers –advantage
7) Knowledge in mobile web application - advantage
8) BSc/BA degree or equivalent work experience.
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