Lead Technical Support Engineer Mobile Communications, Miami, FL

 

Lead Technical Support Engineer - Mobile Communications
 
 
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Edison, New Jersey
  
Boston, Massachusetts
 
Atlanta, Georgia 
 
Sarasota, Florida
 
Miami, Florida
 
Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO and business process automation solutions for global multinationals. The Group owns and operates 41 offices worldwide.
 
Chronos Consulting’s client is a global provider of technology and services to telecom operators. We are seeking a customer-focused individual to execute reactive and proactive maintenance activities to ensure the services provided to clients are continuously available and performing in lines with the Service Level Agreements.
 
 
The Role:
 
Reporting to the Business Manager, you will:
 
Execute deployment and technical support of network solutions on site, or remotely for telecom operators.
 
Manage incidents, problems, and improvements to the ongoing Service Level Agreement.
 
Collaborate with international teams to provide technical solutions.
 
Prioritize and resolve time-critical deployment, and production issues.
 
Develop and maintain relationships with internal, and external clients.
 
  
The Requirements:
 
Bachelor’s degree coupled with 4 + years of experience as a Field Support Engineer or Customer Service Engineer combined with a background in Mobile and Telecom markets.
 
Experience with customer-facing activities in an international environment
 
Skillful in customer support processes, tooling, and troubleshooting.
 
Knowledgeable in TCP/IP networking, switching, routing, and Linux/Unix based systems.
 
Understating of load balancers and mobile web application is a plus.
 
Strong communication skills with the ability to work independently, and as part of a team.
 
Home based role ( location open within East Coast USA)  with 50% domestic travel some international travel for training and customer visits may be required.