IT Project Manager Retail Technology, Moscow


Chronos Consulting ( client is a pioneering innovator introducing unique real-time analysis to the consumer products and retail industry with their digital merchandising and in-store measurement solutions. They operate in a high-energy, team-focused culture with plenty of opportunities to grow with the company.
IT Project Manager - Retail Technology
This is a full-time, permanent position in their Moscow office reporting to the Head of Operations, EMEA.
Responsibilities include: 
 Understand SLA agreed with the customer/channel partner and ensure that it is fully executed 
 Create and maintain required project artefacts including project schedule, training materials, project requirements documents and presentations for various discussions. 
 Ensure project environment is ready on time including database set up and customer requirements. 
 Setup project phases and activities so relevant resources can be correctly allocated in the scheduling database. 
 Ensure effective communication between project teams (including internal and external partners and consultants) and the customer. 
 Act as primary interface for client project manager, partner project manager, and internal partners (Sales, Product, R&D, Support, QA, etc.). 
 Liaise with the sales organization during the sales-to-services transition and with the support organization during the services-to-support transition. 
 Provide local 2nd level support to customers in local languages 
 Obtain input from all necessary solution stakeholders within the customer firm/channel partner. Adapts solutions, as necessary, to ensure appropriate support. 
 Coordinate closely with internal sales, sales operations, and service resources to align solution design with customers’ business requirements. 
 Monitors customer/channel partner support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure. 
 Maintains relationships with client’s/channel partners by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. 
 Actively supporting sales cycles and pipelines helping positioning demonstrations, presentations and trainings. 
 Prepare and execute product presentations including live demonstrations 
 Create, configure and coordinate Proof of Concept (POC). 
 Create documentation required to support the sales cycle: solution diagrams, technical architecture diagram and more. 
 Provide feedback to product management and engineering team on product features. 
 Demonstrate solid understanding of solutions and tools and assist pre-sales/sales in meetings with local organizations. 
 Minimum 4 years’ experience of IT project management or IT solution sales/pre-sales roles 
 Ability to analyze, plan, control, and deliver concurrent solutions to schedule and budget targets 
 Demonstrated ability to implement appropriate and consistent project control and reporting processes, provide effective stakeholder management, and mentor and coach project delivery teams 
 Perceptive, collaborative and strongly customer-orientated with demonstrated ability to build strong relationships with clients and internal stakeholders to ensure successful project implementation 
 Flexible, energetic, with a strong sense of entrepreneurship, creative mind, ability to think out-of-the-box 
 Strong leadership skills, readiness to walk an extra mile in order to reach the goals 
 Self-motivated and able to work independently 
 Highly organized, professional and efficient and a problem solver
 Handles stressful situations and deadline pressures well 
 Solid verbal and written communication, presentation and facilitation skills in English 
 Hands-on knowledge of the software development lifecycle using structured approaches such as Waterfall, RUP, Agile, etc
 Knowledge of the retail technology industry – an advantage 
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