Chronos Consulting (www.chronosconsulting.com) is part of the Coberon Chronos Group, an award winning global leader in permanent and temporary staffing, RPO and business process automation solutions (www.chronosworkflow.com) for global multinationals. The Group owns and operates 41 offices worldwide.
Chronos Consulting's client is a global pioneer in the wireless infrastructure market, supporting Carriers and Enterprise and delivers innovative solutions.
Home based role with up to 30% travel in Latin America and willingness to work in a fast paced environment. You will be reporting to the International Support Manager based in Europe. Due to growth, we are seeking to add to the Technical team in this region.
The Technical Support Engineer will be responsible for providing level 3 Technical Support for various technologies in products to channel partners, service provider and carriers in South America. Working closely with employees, customers, and VARs to ensure the quality and reliability.The Role:
Identify customer problems/issues and assist customer in achieving their goals while consistently achieving high Customer satisfactionWork on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skillsFormulate technical action plans for analyzing and resolving end-to-end solutionsIdentify and reproduce customer technical problems in a test/lab environmentEscalate specific problems to development engineering for product enhancement
Generate clear and concise documentation in the form of case notes, technical tips and white papers, including development of a knowledge database.
Bachelor’s degree in Computer Science, Engineering or related technical discipline (Masters preferred)
4 - 8 years of experience in designing, deploying, configuring, supporting, troubleshooting, debugging and administering some of the following Wireless LAN products and technologies: Wireless Access Points (LWAPP a plus); Wireless Client Associations; Wireless Controllers.
Understanding of FR transmissions & antenna behavior.
WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
Solid working experience with 802.11a/b/g/i standards and knowledge of 802.11n.
Linux system administration and configuration experience.
Ability to use protocol analyzers tools such as OmniPeek and Wireshark.
Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication).
Following Certifications would be a plus: CWNA, CWSP, CWNE.
Ability to multi-task, work under pressure and with short due dates.
Strong interpersonal, communication and presentation, trouble shooting and problem solving skills.
Ability to team and interact well with others and with good judgment and professionalism.
Not a typical 9-5 workday as hours will vary weekly due to customer needs.
Fluent Spanish and English (Portuguese a plus).